Cassia in the News

2024 Pinnacle Customer Experience Award seal

2024 Pinnacle Customer Experience Award

Lake Ridge is proud to announce that we have received the 2024 Pinnacle Customer Service Award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Lake Ridge for your outstanding work! This highlights what we are doing for Skilled Nursing in Buffalo, MN.

We were recognized Best In Class for the following categories:

Skilled Nursing:

  • Overall Satisfaction
  • Nursing Care
  • Quality of Food
  • Individual Needs
  • Response to Problems
  • Dignity and Respect
  • Overall Customer Experience

About Pinnacle Quality Insight:

Throughout 2023, Lake Ridge residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Lake Ridge in multiple categories.

About Us:

Lake Ridge is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.